FAQ's

What currency are the prices I see on the site in?
All prices are in Canadian.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order is SHIPPED. If you do not have a tracking number after 7 business days, please email us at iziwear0@gmail.com.

Additional shipping costs will be added to your invoice for bulky or heavy shipments, as well as depending on the location of the address. The exact amount will be communicated before finalizing your purchase. Please note that these fees are non-refundable.

I'm not in love with my order, can it be returned? What should I do if there is a problem?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy return system to get a full refund.

I entered an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the address provided is incorrect, please notify us via email at iziwear0@gmail.com. If the address provided is incorrect, we can change it to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 5-10 business days.

I have a question that hasn't been answered, can you please help me?

Absolutely! We are here to support you in how you dress for work! Please email us at iziwear0@gmail.com and we will be happy to help you in any way we can.
We receive a large number of emails. If you would like a quick response, please include your order number and clearly address the issue, thank you.